Help Center


AirVape Xs

Where can I order replacement parts?

How to turn the AirVape Xs on or off?

How to adjust automatic shut off time?

How to change from Fahrenheit to Celsius?

My AirVape Xs is not charging?

What is the difference between Original AirVape and AirVape Xs?

Battery Replacement Service?

How often should I clean my AirVape Xs?

AirVape Xs Mouthpiece

What comes with a replacement mouthpiece purchase?

My mouthpiece feels clogged, what should I do?

How to put back the airflow box correctly?

Original AirVape

Why doesn't my Original AirVape heat up right after it turns on?

Original AirVape Mouthpiece?

AirVape Programs

Why haven’t I received my vaporizer from the Recycling Program yet?

Do you offer a Referal Program?

Why haven't I received the cash from my referral yet?

Having trouble filling out Warranty Registration?

General Questions


How to increase vapor production?

Can I vaporize concentrates?

What is the range of temperature that I can vaporize?

What is Herbal Vaporizing?

Chamber Capacity

What is the capacity of the AirVape Xs chamber?

Hours of Operation

What are your normal business hours?

Shipping Questions


Do you ship FREE to USA and Canada?

How long will it take for my order to arrive?