Help Center

The Legacy PRO, the AirVape X and the XS GO can be used to vaporize waxy oil concentrates by using the concentrate cup insert, which can be purchased on our website, under the accessories tab for only $14.99.

Keep in mind that while using the concentrate cup or pad, is to not be used to vaporize e-liquid nor e-juice.The concentrate cup and/or is to only be used for waxy oil concentrate.  When using the concentrate cup or pad, only use a very small amount of wax, about the size of a grain of rice and vaporize at higher temperature settings.

If you would like to see more vapor being produced, grind the herb (not too fine) with a 2 layer grinder prior to packing the chamber.  Pack the chamber tightly, then set the temperature at 420F for more visible smoke.

Please keep in mind that vaporizing is also eliminating 90% of the smoke, please don't expect a huge smoke cloud compared to when you are burning the herbs.

The Legacy PRO and X Royal are compatible with the upgraded USB-C Charging cable.

For best results, we would recommend to grind the herb with a 2 layer grinder prior to packing the chamber, but we wouldn't recommend grinding the herb too fine as the vape could get clogged and damage the unit if the herb is too dusty or like powder.

For more questions regarding this, please feel free to reach out to our Customer Success Team at cs@airvapeusa.com.

You may or may not bring your vaporizer as carry on depending on the airlines. So it is always best to check with the airline you are flying with to see what their restrictions are in bringing your vaporizers on board.

We understand why this can be concerning! Due to low staffing and backlogs because of snow storms in the previous month, USPS' New Jersey facility is taking a while to transfer/process packages, but don't worry - Some of our customers in Canada and Australia experienced the same issue, but their order still made it within 7-21 business days.

If it has been past 21 business days and you still did not see any updates, please reach out to us and cs@airvapeusa.com

.75- 1 gr. could fit inside of the AirVape X ceramic chamber depending on the dryness and type of herb.

Every purchase comes with a set of cleaning tools, one of those tools are tweezers included in your cleaning kit.  Keep in mind that the chamber screen should rarely need to be changed, possibly once every few months depending on how often you're using the unit.  If it does need to be changed/removed, we would recommend using the tweezers to remove the screen that is located at the bottom of the chamber.

You may Email us any time at: cs@airvapeusa.com

Our customer support team responds within our next business day.

Our products are sold online at AirVapeUSA.com, we do not carry any product at our office location.

If you would like to purchase at a store front near you, check out our Store Locator Page: https://airvapeusa.com/pages/store-locator-1

We would recommend to call ahead to be sure the shop carries a specific product you are interested in.

1. Unscrew the cap counter-clockwise to open the capsule.

2. Put your dry herb inside the capsule.

3. Screw the cap back clockwise to close the capsule.

4. Place the capsule in your PRO chamber.

5. Press the PRO's power button 3 times to turn it on, wait for it to vibrate and enjoy.

How To use AirVape Legacy PRO | Parts & Functions

1.     Pack the chamber lightly with a coarsely ground herb.

2.     Turn on the device by pressing the POWER button 3 times. AirVape should appear on the screen at the side of your PRO which indicates that it is on.

3.     Adjust the temperature with UP/DOWN buttons. Set the temperature at 420F for more visible vapor but please keep in mind that vaporizing means the lack of combustion and hence no smoke, so please don't expect a huge smoke cloud compared to when you are burning the herbs.

4.    Vibration indicates readiness. Inhale through the mouthpiece and enjoy.

5.    When you are done you may turn the device off by pressing the POWER button 3 times. “Ciao” will appear on the screen which confirms that the PRO has now been turned off.

Legacy PRO | How To Clean

1.    Disassemble the PRO by removing the battery cover, battery and glass air tube by pulling the black ribbon beside the battery.

2.    Remove the micro-dosing disc by unscrewing the disc counter clockwise.

3.    Remove the rubber gasket behind the micro-dosing disc and the airpath filter located beside the chamber. Make sure to remove the airpath screen from the gasket.

4.    Remove the mouthpiece from the PRO and remove the gasket and the mouthpiece screen from the gasket.

5.    Soak the small metal and/or glass parts in isopropyl alcohol for 30 minutes.

6.    Use the brush (included) to scrub off any herbal residues. Make sure that the chamber has cooled down before brushing.

7.    Use the alcohol pad to wipe the surfaces of the PRO clean and use a new alcohol pad to clean the rubber parts.

8.    Dip the cotton swab in alcohol to reach tighter spots like the airpath beside the chamber and below the glass tube.

9.    Use the brush to clean inside the glass tube.

10.  Collect the small metal and/or glass parts and wipe them off with a paper towel or you may also leave them out to airdry.

11.  Reassemble the mouthpiece by inserting the screen back into the rubber gasket of the mouthpiece followed by the ceramic mouthpiece.

12.  Put back the gasket and then screw the micro-dosing disc back into its place.

13. Put the airpath screen back to the airpath gasket and put it back on top of the airpath beside the chamber, you may use the loading tool to put it back into position.

14.   Insert the glass air tube and the battery on top of the black ribbon.

15.  Reattach the battery door and the mouthpiece.

1.    Change the units of measurement from F° to C° by pressing and holding the POWER and DOWN buttons together.

2.    The safety shut-off sensor will turn the unit off after 60 seconds if no movement is detected.

3.    To vaporize wax or oil concentrates use the wax pad insert. You may set your temperature up to 464F with wax mode.

4.    For micro-dosing, rotate the micro dosing disk to adjust the volume of the chamber.

*In On Demand Mode the unit heats up only while pressing the POWER button.

To activate the On Demand function, press and hold the UP and DOWN buttons together. When the propeller icon is no longer visible before the temperature, it means the PRO is already on on-demand mode.

*Session Mode has a timed setting. When session mode starts, the timer is set at 3 minutes. The timer can be set from 3 to 5 or 10 minutes by pressing and holding the POWER and UP buttons together.

You will know that you are on in session mode because you will see a propeller symbol on your screen.

Make sure to click the 'on/off' button in the center three times to turn the unit on and then select the desired temperature using the arrow buttons.

How to turn the unit off?

Click the 'on/off' button three times.  Otherwise the unit will shut off automatically after 3 minutes unless consumer has adjusted to the automatic shut off time to 5 minutes.

To view all AirVape accessories, you may click the link here: https://airvapeusa.com/collections/replacement-parts

**Please keep in mind, not all accessories for sale at airvapeusa.com are compatible with the AirVape X.

Here are the following accessories that are compatible:

The Water bong: https://airvapeusa.com/collections/replacement-parts/products/water-bong-attachment-for-airvape-x

The water bong adapter only: https://airvapeusa.com/collections/replacement-parts/products/water-bong-adapter-for-airvape-x

The X Shell: https://airvapeusa.com/collections/replacement-parts/products/x-shell-for-airvape-x

The Charging Dock: https://airvapeusa.com/collections/replacement-parts/products/airvape-charging-dock-for-airvape-airvape-xs

The Silicone Sleeve: https://airvapeusa.com/collections/replacement-parts/products/silicone-sleeve-for-the-airvape-x

Full Black Replacement Mouthpiece (ceramic mouthpiece & magnetic lid): https://airvapeusa.com/collections/replacement-parts/products/full-mouthpiece-for-airvape-x

Full Blue Replacement Mouthpiece (ceramic mouthpiece & magnetic lid: https://airvapeusa.com/collections/replacement-parts/products/copy-of-full-mouthpiece-for-airvape-x-black

The 6-Pack of Replacement Screens: https://airvapeusa.com/collections/replacement-parts/products/replacement-screens-for-airvape-x-6-pack-1

The Ceramic Mouthpiece: https://airvapeusa.com/collections/replacement-parts/products/ceramic-mouthpiece-for-airvape-x-1

The Wooden mouthpiece: https://airvapeusa.com/collections/replacement-parts/products/wooden-replacement-mouthpiece

The Black Magnetic Lid: https://airvapeusa.com/collections/replacement-parts/products/magnetic-lid-for-airvape-x

The Blue Magnetic Lid: https://airvapeusa.com/collections/replacement-parts/products/copy-of-magnetic-lid-for-airvape-x-black

Wax Pad Insert: https://airvapeusa.com/collections/replacement-parts/products/wax-pad-insert-for-airvape-x

Magnetic Charger: https://airvapeusa.com/collections/replacement-parts/products/magnetic-charger-1

The Power Bank: https://airvapeusa.com/collections/replacement-parts/products/power-bank-1250-mah

In previous classic AirVape Xs units, you may change the automatic shut off timer from 3 to 5 minutes by holding the on/off button and down arrow button to the right.  To go back to 3 minutes automatic shut off time, hold the on/off button and the up arrow button that is to the left.

However, in our newest AirVape X model, we have added a new feature!
You may change the temperature from Fahrenheit to Celsius by holding the on/off button and the down arrow button that is to the right.

In these newer units, you may adjust the automatic shut off timer by holding the on/off button and the up arrow button that is to the left, to go from 3 to 5 minutes or from 5 to 3 minutes.

In our newest model, the AirVape X, we have added a new feature which you may change the temperature from Fahrenheit to Celsius by holding down the on/off button and the down arrow button to the right for several seconds.

While the device is charging, you should see a charging indicator displayed on the device.
If you do not see the charging indicator while charging, try using a different USB cable and/or a different wall adapter.
Also, try plugging the device into the computer with a different USB charger.

The issue could be the charger or the wall adapter that came with the device and in this case, AirVape will replace your charger or wall adapter at no extra cost.

If you continue to have an issue with charging your unit after trying these other methods, please contact cs@airvapeusa.com for further assistance.

Both units are great performing vaporizers, however the AirVape Xs is much smaller and has a sturdier and metal body, unlike the Original AirVape, the Airvape Xs has a ceramic chamber, glass mouthpiece, vibration when ready, adjustable automatic shutoff timer and comes with a magnetic leather case.

The warranty covers the battery replacement up to 6 months from the purchase date.
After 6 months from the purchase, the battery replacement service is $39.99.

If you need your AirVape battery replaced, please send an email to cs@airvapeusa.com for further assistance.

This depends on how often you're using your unit.  For example for someone who typically uses the unit daily, we would recommend cleaning the unit once per week.

Every purchase comes with a cleaning kit, which you may use the cleaning tool to clean out the ceramic chamber.
As for the mouthpiece, we recommend taking the mouthpiece apart, clean with the brush, soak the pieces in alcohol for a couple of hours and then allowing it to air dry before putting the mouthpiece back together.

Those who are selling on eBay for less than the listed price of $179 are unauthorized resellers.

These purchases would not be eligible for our lifetime warranty.

If you have purchased your unit through an unauthorized reseller, buyers are encouraged to return the unit for a full refund and notify us at cs@airvapeusa.com of the listing.

The battery capacity of AirVape is 1300 mAh, which means it is good for 6-7 sessions at default settings. AirVape X should be fully charged in only 1 hour.

At AirVape we are focused on both form and function when we create new models. Battery life is super important for us and portablity is as well. AirVape is the thinnest vape on the market, so we had to make sure the battery is super high quality, performance lithium-ion.

AirVape batteries are tested for super-high quality and performance in: 1. Altitude Simulation, 2. Thermal Test, 3. Vibration Test, 4. Shock, 5. External Short Circuit, 6. Impact/Crush, 7. Overcharge, 8. Forced Discharge.

The difference between Power-type battery and Capacity-type battery: Power-type battery: The price of power-type battery is higher than capacity-type battery base on the same capacity. If power-type battery is used in our vaporizers can help increase the heating speed, it means the heating time will be shorter. The current AirVape X was used by power-type battery, so the times of use is not as much as the heating speed is guaranteed.
Capacity-type battery: Generally have more endurance, the output is stable, price is cheaper than power-type battery. If heating speed is not advocated, the use times may be a bit more. Also, power-type battery is usually called high-rate battery too, which is very popularly used in the new Tesla Cars right now.

Here is a video on how to clean the AirVape X mouthpiece and chamber:

How to Clean the best dry herb vaporizer on the market, the AirVape X

1. Remove the mouthpiece from the vaporizer

2. Take apart the mouthpiece

3. Soak the ceramic mouthpiece, ceramic airflow box, food grade rubber base and screen in rubbing alcohol for several hours

4. You may clean the ceramic chamber with the cleaning brush that comes with the vaporizing kit (do not put anything liquid inside of the vape otherwise it could cause damage and wait until vaporizer is cooled down before cleaning with the brush)

5. Allow the mouthpieces to air dry before putting back together

How to put AirVape X mouthpiece back together:

1. Place airflow box inside of the food grade rubber, the open part is at the top and closed part with holes at the bottom

2. Place the screen with the holes over the open part of the airflow box (Make sure the holes are on the opposite side of the airflow box holes at the bottom

3. Place Ceramic mouthpiece over top of the screen

4. Place mouthpiece through the magnetic lid until fits snug

5. Place completed mouthpiece back on the AirVape X

Here is a video on how to use the Wax Pad Insert for the AirVape X:

Every AirVape X kit comes with the Wax Pad Insert allowing you to vaporize with waxy oil concentrates!

1. Remove the AirVape X mouthpiece

2. Insert the wax pad insert

3. Place material over top of wax pad insert

4. Place mouthpiece back onto the dry herb vaporizer

Here is a video on how to take apart the AirVape X Mouthpiece to clean it:

Here is a video on how to assemble the AirVape X mouthpiece:

1. Place airflow box inside of the food grade rubber, the open part is at the top and closed part with holes at the bottom

2. Place the screen with the holes over the open part of the airflow box (Make sure the holes are on the opposite side of the airflow box holes at the bottom

3. Place Ceramic mouthpiece over top of the screen

4. Place mouthpiece through the magnetic lid until fits snug

5. Place completed mouthpiece back on the AirVape X

You can vaporize with the AirVape X anywhere from 200F to 428F.

Take the mouthpiece apart and let it soak in alcohol for several hours, clean the parts by using the cleaning accessories that came in the box and then let the mouthpiece air dry.

Also, be sure that you're properly putting the mouthpiece and airflow box back together correctly, otherwise this will impact the airflow.

If you're still having an issue with your mouthpiece, please contact cs@airvapeusa.com for further assistance.

There are three different options for the AirVape X Replacement mouthpiece:

You can either purchase the entire mouthpiece, here

And receive the Full AirVape X Replacement Ceramic Mouthpiece includes the Ceramic Mouthpiece, Replacement Screen, Ceramic Air Flow Box and the Magnetic Lid.

Or you may purchase only the ceramic mouthpiece, here

And receive the Full AirVape X Replacement Ceramic Mouthpiece includes the Ceramic Mouthpiece, Replacement Screen, Ceramic Air Flow Box.

Or you may purchase only the magnetic lid, here

To view all AirVape accessories, you may click the link here: https://airvapeusa.com/collections/replacement-parts

**Please keep in mind, not all accessories for sale at airvapeusa.com are compatible with the XS GO.
Here are the following accessories that are compatible:

XS GO Shell: https://airvapeusa.com/collections/replacement-parts/products/xs-shell-for-airvape-xs-go

XS GO replacement mouthpiece: https://airvapeusa.com/collections/replacement-parts/products/magnetic-mouthpiece-for-airvape-xsgo

XS GO 6-pack Replacement screens: https://airvapeusa.com/collections/replacement-parts/products/replacement-screens-for-xs-go-6-pack

XS GO Wax Pad Insert: https://airvapeusa.com/collections/replacement-parts/products/wax-pad-insert-for-airvape-xs-go

Magnetic Charger: https://airvapeusa.com/collections/replacement-parts/products/magnetic-charger-1

Power Bank: https://airvapeusa.com/collections/replacement-parts/products/power-bank-1250-mah

Cleaning video for the XS GO is coming soon!

1. Remove the magnetic mouthpiece from the vaporizer.

2. Take apart the mouthpiece by pulling the airflow box.

3. Remove the screen from inside the magnetic mouthpiece.

4. Soak the ceramic airflow box, food-grade rubber base and screen in rubbing alcohol for several hours.

5. Clean the mouthpiece using a swab dipped in water or alcohol or an alcohol wipes. Do not soak the mouthpiece in alcohol as it will affect the durability of your mouthpiece.

6. You may clean the chamber with the cleaning brush that comes with the vaporizing kit (do not put anything liquid inside of the vape otherwise it could cause damage and wait until vaporizer is cooled down before cleaning with the brush).  No need to remove the chamber screen until it is ready to be replaced with a new chamber screen.

7. Allow the mouthpieces to air dry before putting back together.

There are 5 different temperature settings to choose from high to low:

420 F
405 F
390 F
375 F
360 F

Press and hold the on/off button until temperature has been selected (lowest, smallest light indicates the lowest temperature).

The blinking or "breathing" light indicates that the unit is heating up.

Orders are fulfilled within 48 hours from purchase, excluding weekends and Holidays.  If an order was placed during the weekend, the item will be fulfilled by the following Monday, at the latest by Tuesday.

We ship via USPS first class mail.  It usually takes 3-5 business days to deliver in the US and 7-21 business days for International Shipping, however delays are to be expected at this time due to the pandemic and USPS funding cuts.  Please reach out to cs@airvapeusa.com if you have any further questions or concerns regarding this.

Shipping within the US is $9.99.

*May take 3-5 business days to deliver.

International Shipping is $24.99.

*May take 7-21 business days to deliver, however delays are to be expected at this time due to the pandemic and the new mailing regulations.  Please reach out to cs@airvapeusa.com if you have any further questions or concerns regarding this.

Shipping within Israel is now made easier with our official distributor, TevaNature.com

Feel free to contact info@tevanature.com for any additional questions or concerns regarding your order.

For faster and cheaper shipping for customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden you may place your order on our EU website which is www.airvape.eu

"Pre-shipment" means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you.  Please allow up to 8 business days for your tracking information to update.

We've had plenty of instances where the package wasn't scanned by USPS, but still arrived on time.

If it's been more than 8 business days without an update, please reach out to us at cs@airvapeusa.com and we'll be happy to look into it for you.