FAQS – AirVape

General Questions

The Legacy PRO, the AirVape X and the XS GO can be used to vaporize waxy oil concentrates by using the concentrate cup insert, which can be purchased on our website, under the accessories tab for only $14.99.

Keep in mind that while using the concentrate cup or pad, is to not be used to vaporize e-liquid nor e-juice. The concentrate cup is to only be used for waxy oil concentrate. When using the concentrate cup or pad, only use a very small amount of wax, about the size of a grain of rice and vaporize at higher temperature settings.

If you would like to see more vapor being produced, grind the herb (not too fine) with a 2 layer grinder prior to packing the chamber. Pack the chamber tightly, then set the temperature at 420F for more visible smoke.

Please keep in mind that vaporizing is also eliminating 90% of the smoke, please don't expect a huge smoke cloud compared to when you are burning the herbs.

The Legacy PRO and X Royal are compatible with the upgraded USB-C Charging cable.

The XS GO and AirVape X Black are compatible with any universal micro USB charger, wall adapter at 110 voltage.

For best results, we would recommend to grind the herb with a 2 layer grinder prior to packing the chamber, but we wouldn't recommend grinding the herb too fine as the vape could get clogged and damage the unit if the herb is too dusty or like powder.

For more questions regarding this, please feel free to reach out to our Customer Success Team at cs@airvapeusa.com.

You may or may not bring your vaporizer as carry on depending on the airlines. So it is always best to check with the airline you are flying with to see what their restrictions are in bringing your vaporizers on board.

Orders may occasionally be delayed at carrier facilities due to factors such as high shipping volumes, weather conditions, or temporary staffing limitations. In some cases, tracking updates may pause while your package is still moving through the network.

Most orders are delivered within 7–21 business days, even if there are temporary delays. If your order has not shown any tracking updates or has not been delivered after 21 business days, please contact our support team at cs@airvapeusa.com, and we will be happy to assist you.

Product FAQs

ENSŌ Electric Shisha

ENSŌ is designed for non-nicotine herbal molasses, but it also supports dry herb and wax with the right accessories.

A typical session runs up to 45 minutes, depending on temperature and material used.

No. ENSŌ uses electric heating, so you get a clean, coal-free experience without the usual mess.

The 5000mAh battery provides up to 2 hours of use, depending on heat level and session length.

Yes. The modular design allows you to remove and clean each part easily, keeping flavor fresh every session.

Legacy CORE

Yes, Legacy CORE supports dual use with dedicated settings for both materials.

It reaches optimal temperature in about 15 seconds, so you’re not sitting there questioning your life choices.

The 7 LED levels represent different temperature ranges, letting you control flavor vs vapor density.

Yes, CORE comes with a removable battery, so you can swap and keep going.

The ONEPath system allows easy access for quick and hassle-free cleaning.

Legacy PRO 2

Legacy PRO 2 uses hybrid heating (convection + conduction) for more even extraction and better flavor.

Yes, it supports pass-through charging, so you can use it while plugged in.

The 3200mAh battery typically delivers 60–80 minutes of use.

On-Demand Mode: Heats only when you draw
Session Mode: Maintains heat for continuous use

Not really. The removable airpath and chamber make cleaning straightforward and quick.

X Royal Edition

It supports dry herb and concentrates, giving flexibility in one compact device.

The device heats up in under 20 seconds, ideal for quick sessions.

Yes. Its slim and compact design makes it easy to carry and use discreetly.

It provides a wide adjustable temperature range for customizing your session.

Regular cleaning of the mouthpiece and chamber keeps airflow smooth and flavor consistent.

AirVape X

It works with dry herbs and concentrates using the included wax pad.

The 1300mAh battery supports multiple sessions depending on usage.

It heats in about 20 seconds, keeping things quick and efficient.

Yes, it offers full adjustable temperature control with a clear display.

XS GO Vaporizer

Yes. It’s designed to be simple, portable, and easy to use, perfect for first-time users.

It offers 5 preset temperature levels, indicated by LED lights.

Very. XS GO is ultra-compact and lightweight, built for on-the-go use.

Blinking indicates heating, battery status, or session alerts, depending on timing.

Yes, it includes a built-in packing tool for convenience.

OM Keychain WaxPen

It’s a keychain-sized wax pen, designed for maximum portability and discretion.

It uses a USB charging adapter, no cables needed.

It features one-button voltage control for easy adjustment.

It heats up almost instantly, ideal for quick use.

Yes. The simple controls make it easy even for new users.

Breathelet

It’s a wearable bracelet that uses gentle vibrations to remind you to breathe and refocus.

The vibration alerts help interrupt stress cycles and bring attention back to the present moment.

Yes, it comes with an adjustable design for comfortable daily wear.

No. It works independently, no setup or app needed.

Anyone dealing with stress, distraction, or focus issues in daily life.

Shipping FAQs

Orders are fulfilled within 48 hours from purchase, excluding weekends and Holidays. If an order was placed during the weekend, the item will be fulfilled by the following Monday, at the latest by Tuesday.

We ship via USPS first class mail. It usually takes 3-5 business days to deliver in the US and 7-21 business days for International Shipping, however delays are to be expected at this time due to the pandemic and USPS funding cuts. Please reach out to cs@airvapeusa.com if you have any further questions or concerns regarding this.

Shipping within the US is $9.99.

*May take 3-5 business days to deliver.

International Shipping is $24.99.

*May take 7-21 business days to deliver, however delays are to be expected at this time due to the pandemic and the new mailing regulations. Please reach out to cs@airvapeusa.com if you have any further questions or concerns regarding this.

Shipping within Israel is now made easier with our official distributor, TevaNature.com

Feel free to contact info@tevanature.com for any additional questions or concerns regarding your order.

For faster and cheaper shipping for customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden you may place your order on our EU website which is www.airvape.eu

Yes, all of our shipments are packaged in discreet packaging.

"Pre-shipment" means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 8 business days for your tracking information to update.

We've had plenty of instances where the package wasn't scanned by USPS, but still arrived on time.

If it's been more than 8 business days without an update, please reach out to us at cs@airvapeusa.com and we'll be happy to look into it for you.